Yes. The terms of all promotional contracts are subject to + or – 10% over-runs. If you ordered 500 plastic credit card cases and you receive 515 you will be expected to pay for the extra 15 cases. Orders can be specified for exact quantities but a fee of between $15.00 and $25.00 is usually charged. It has been our experience manufacturers do not abuse this, and any over-runs that are produced are reasonable to the quantity ordered.
An over-run is when you order 500 plastic credit cards cases and you receive 515. An under-run occurs when you order 144 coffee mugs but receive only 140. Manufacturers would rather have a slight over-run than an under-run in case you need exactly 500 cases for a conference. As with any printing process extras are printed just in case some items did not print correctly. Call this a safety margin for your benefit. Only a few promotional items have over-run. The more expensive an item is the less likely of an over-run. Over-runs usually only occur on high speed, automatic presses.
EQP means End Quantity Pricing or End Column Pricing. Sometimes manufacturers will offer their products at EQP. This means you can buy 100 pens that usually sell for $2.00 each at the 100 pricing for $1.50 each because they are on special at EQP where $1.50 is the price at the 5000 or end column pricing.
Usually yes. We call that a PMS Color Match. PMS stands for Pantone® Matching System. Most manufacturers can match your color if you supply a PMS number(s) with your order. PMS matching costs between $25 and $35 per color. Most manufacturers have standard ink colors that are free and are usually close to the color you want to use.
No. Screen charges usually apply only if you are using a logo or special typestyle or fonts. Most manufactures have straight-line type available at no charge and some manufacturers have no screen or setup charges even for logos. Usually, you pay the screen or setup charges just once with the initial order for a specific item. Repeat orders usually involve no extra charges unless it has been more than 2 years since the last order was placed. After 2 years most factories discard your artwork so you would be liable for new screens or setup charges.
Many manufacturers will allow you to purchase ½ of the minimum quantity listed. If the minimum quantity is 100 you can purchase 50. However, you will usually incur a less-than-minimum charge, which is usually around $30.00. Please call us to see if your item is available at less than minimum quantities.
If the factory made an error in producing your order and it was their fault they will redo the order at no extra charge to you. If the factory printed your order incorrectly and it missed your event date then you do not have to pay for the order. If you approved incorrect artwork and gave us permission to go into production then yes, you will have to pay for the order even if the imprint is incorrect. Fortunately, printing errors are very rare these days as camera-ready artwork is sent the factories via email, which is then turned directly into printing screens or plates thus avoiding the human error of entering your information by hand. We will ask you to sign off or approve all artwork before production begins.
Most orders take 10-15 working days to produce. You will also need to add shipping time onto the order. In general, plan on 3 weeks for most orders without rush charges. Repeat orders usually take less time. Some companies can complete and order in 3 days while others might take 4 weeks. Production time can also vary depending on the time of the year
Yes. When all orders are completed we will send you an invoice. If you have paid by credit card we will also send a credit card receipt indicating you have paid for your order.
We accept checks, money orders, credit cards (Visa, MasterCard, American Express and Discover), and signed company purchase orders. A line a credit can be approved with a completed credit application and a good credit history.
Either call or email and we will provide you with the status of your order. If your order has shipped we can supply tracking numbers when requested.
We will email or call you with an estimate of all the charges involved with your order before the order is placed into production so we can get your approval. Shipping charges are based on the weight of the order, package size, method of delivery (UPS Red, Blue, Ground, FEDEX Priority, Overnight, 2 Day, Saver, Airborne, etc.).
We do not collect sales tax on any order as Oregon has no sales tax.
We will place a hold on the funds necessary to cover your order but the actual charge will not be make until the order is shipped.
Yes. You can place your order using the shopping cart and if we see you have left the credit card information blank we will contact you.
No. Orders do not have to be placed using the shopping cart. It was designed as an easy way for our customers to shop 24 hours a day. The shopping cart does make it easier for us to contact you and discuss the items you are interested in ordering.
No. With today’s technology ordering over the internet from LYNMAR is very easy. If you or your graphic company can email us your artwork (see Artwork Requirements & Specifications) ordering is very easy. Once we receive your artwork, we will review it and send a copy back to you to be sure that what we received is exactly what you want printed. This step eliminates most printing errors. If your artwork cannot be emailed you can mail us Black and White artwork.
Call LYNMAR at 800-884-8095 and we will help you find what you are looking for.