FAQs Archive - Page 2 of 2 - Lynmar.com Promotional Products

How can I track an order?

By Bob Elbert|2015-04-27T20:36:01+08:00April 27th, 2015|

Either call or email and we will provide you with the status of your order. If your order has shipped [...]

How can I tell how much shipping will be?

By Bob Elbert|2015-04-27T20:35:48+08:00April 27th, 2015|

We will email or call you with an estimate of all the charges involved with your order before the order [...]

Do I have to pay sales tax?

By Bob Elbert|2015-04-27T20:35:37+08:00April 27th, 2015|

We do not collect sales tax on any order as Oregon has no sales tax.

When do you bill my credit card?

By Bob Elbert|2015-04-27T20:35:23+08:00April 27th, 2015|

We will place a hold on the funds necessary to cover your order but the actual charge will not be [...]

Can I call you with my credit card number rather than entering it on the internet?

By Bob Elbert|2015-04-27T20:35:10+08:00April 27th, 2015|

Yes. You can place your order using the shopping cart and if we see you have left the credit card [...]

Do I have to place orders using the shopping cart?

By Bob Elbert|2015-04-27T20:34:54+08:00April 27th, 2015|

No. Orders do not have to be placed using the shopping cart. It was designed as an easy way for [...]

Is it hard to order promotional products over the internet?

By Bob Elbert|2015-04-27T20:34:42+08:00April 27th, 2015|

No. With today’s technology ordering over the internet from LYNMAR is very easy. If you or your graphic company can [...]

I cannot find what I am looking for – what should I do?

By Bob Elbert|2015-04-27T20:34:24+08:00April 27th, 2015|

Call LYNMAR at 800-884-8095 and we will help you find what you are looking for.

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LYNMAR Enterprises, Inc. stands behind our product and our customers. However, as we deal with customized work, once an item is in production, no changes, cancellations or refunds can be made. We guarantee the product to meet your written specifications. We will not accept returned merchandise unless you received the incorrect product ordered, the product is printed incorrectly or the product is defective or damaged. Please notify LYNMAR Enterprises, Inc. within five (5) of receiving any defective or damaged goods. We will discuss with our suppliers if the promotional item should be printed again or returned for credit. DO NOT return the items to an address on the packing materials or Web site. In many cases the facility processing the return will not be the same one that shipped the goods. Our customer service department will provide you with the specific information you will need. We will be happy take care of any concerns you may have at that time..

Cancellation Policy

Cancellations and Alterations to Existing Orders

Once your Order Acknowledgment has been approved, we cannot guarantee our ability to make cancellations to an order. Naturally, we understand the need to cancel from time to time and we will make every effort to comply with your cancellation request. However, if your order is in process, there will be a cancellation charge of a minimum of $50.00 if your order is canceled prior to production. These charges may include but are not limited to setup charges, artwork preparation charges if provided, and restocking fees if applicable. If the order is canceled after production has commenced, the full charge of order remains. The customer understands that all completed work and costs incurred will be the responsibility of the customer.

Pay No Sales Tax

That’s right, No Sales Tax! Why? Oregon has no Sales Tax.

Oregon is one of the few states in the nation that does not have a statewide Sales Tax. When you buy something for $4.99 you pay $4.99, not $5.24 (figuring 5% sales tax in most states). Keep your money. We do not collect sales tax on any sale no matter what state you live in.

Custom Logoed & Promotional Items