If the factory made an error in producing your order and it was their fault they will redo the order at no extra charge to you. If the factory printed your order incorrectly and it missed your event date then you do not have to pay for the order. If you approved incorrect artwork and gave us permission to go into production then yes, you will have to pay for the order even if the imprint is incorrect. Fortunately, printing errors are very rare these days as camera-ready artwork is sent the factories via email, which is then turned directly into printing screens or plates thus avoiding the human error of entering your information by hand. We will ask you to sign off or approve all artwork before production begins.